CBalzer
03-23-2011, 11:16 AM
We just bought our 2011 Legacy in February. Took it in on Tuesday of last week because of a constant rattle in the right rear of vehicle. After having it for 3 days, a factory rep came in to help them find the issue and they tell us that it is the strut and they have to replace it. Now, a week later, after waiting for parts, they replaced the strut yesterday and the rattle is still there. They are now having a factory rep come in next week to check it out. Yesterday, they mentioned possibly having to cut into the car's frame because "it sounds like it is coming from between the panels." Seriously?! Cut into a brand new car with less than 1500 miles?
The plus to this I guess, is we have had a loaner car the entire time they have had my car. Frustrating a little bit that they will have had the car for 2 weeks and that will be about a third of the time that I have had it. I guess what I am wondering, is if anyone else has had these issues and if I am crazy to think that cutting into a brand new car's frame and welding it back together, is unacceptable. I bought a brand new car for a reason.
The plus to this I guess, is we have had a loaner car the entire time they have had my car. Frustrating a little bit that they will have had the car for 2 weeks and that will be about a third of the time that I have had it. I guess what I am wondering, is if anyone else has had these issues and if I am crazy to think that cutting into a brand new car's frame and welding it back together, is unacceptable. I bought a brand new car for a reason.