GrassyKnoll
05-12-2006, 05:20 PM
After several months of hastling and ignored calls / emails I have finally reached a breakthrough.
Today I received an email from Xtralights saying that they are sorry for hte delay on my RMA but their shipper damaged the lights. They will be sending me a brand new set of HID headlights free of charge.
Unorthodox sent me a letter today (after 3 months) apologizing for their disorganization. They are refunding my purchase for the incorrect crank pulley they sent me (even though that's what I have in now) and are sending me an additional care package.
Although it is discouraging to be hastled around by companies, it is good to know things usually work out in the end!
Today I received an email from Xtralights saying that they are sorry for hte delay on my RMA but their shipper damaged the lights. They will be sending me a brand new set of HID headlights free of charge.
Unorthodox sent me a letter today (after 3 months) apologizing for their disorganization. They are refunding my purchase for the incorrect crank pulley they sent me (even though that's what I have in now) and are sending me an additional care package.
Although it is discouraging to be hastled around by companies, it is good to know things usually work out in the end!